Read More Information About Our Beauty Products

How do I add a new question?

To add a new question go to app settings and press "Manage Questions" button.

Can I insert pictures in my FAQ?

Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library
Can I insert a video in my FAQ?

Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box
How do I edit or remove the "FAQ title"?

The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.

DO YOU SHIP TO INTERNATIONAL LOCATIONS?

Currently we ship only within CANADA . However, some of our online & international retail partners may ship to you. Please write to sales@purbojan.comfor more information.

DO YOU ACCEPT ORDERS BY PHONE?

Yes. You can call us at 4372313253 during business hours, Monday through Friday 10 AM - 5 PM (EST).

DO YOU SEND FREE SAMPLES?

We send free sample(s) with any purchase. Samples are limited to those we have in stock. If you do not receive a sample with your order, you’ve ordered every product for which a sample is available. We regrettably cannot send samples without an order.

WILL ARGAN OIL AND OR PRICKLY PEAR CLOG MY PORES?

Argan and or prickly pear seed oil are high performance carrier oil easily absorbed into the skin and won’t clog pores. Some other oils, such as mineral oil, should be avoided as it sits on the surface of the skin without penetrating and has no cosmetic value.

There was a mistake in my order, what should I do?

Please email us at your earliest convenience sales@purbojan.com with your order number and any details and we’ll do everything we can to make it right.

What is your return or exchange policy?

We cannot process a return for products purchased through a retail partner. Refunds, exchanges, and store credit are available only for purchases made through online for more details contact us at
sales@purbojan.com
Orders placed during gifting promotions where free product was received with a qualifying value purchase are not eligible for return or credit.
International shipping charges, customs fees, or taxes are not eligible for refund.

What is my product’s shelf life/expiration?

We advise a shelf life of one year from the time you open each new bottle or jar, and we encourage opening within six months of the date your individual treat was made.

How long until I see results?

We encourage our clients to be consistent for at least 60 days. For skincare
Hair treatment we guarantee result within 4 to 6 weeks.

Is your collection safe for pregnancy & children?

Our entire collection is safe for pre-conception, pregnancy, breastfeeding, and beyond.

Are your products vegan? Do you test on animals?

Our ingredients are not tested on animals, nor are our finished products.

Is your product made of organic?

All our products are 95% made of organic ingredient
Carrier oils are 100% organic