Terms of Service

Shipping can take 1-7 business days depending on location.
If we can't fulfill your order you will be notified within 24 hours. (Due to COVID-19, please expect a longer delay should we not be able to fulfill your order. We will try our best to contact you as soon as possible.)

Free Samples!

PURBOJAN.COM offers free samples with most orders. Not all brands have samples to offer, but if they do, you will receive them! Expect to receive 1-3 samples per order depending on order amount. Our Skin Care Specialists will choose samples that compliment your order.

Free Products!

Return & Exchange Policy

PURBOJAN.COM does not allow returns or exchanges on any opened, unsealed, or used products unless you have experienced an allergic reaction. (Please see Allergic Reaction section below). Hair Care and Deodorant are non-refundable/non-exchangeable due to hygienic reasons.

We will exchange or refund a product if it has not been opened, damaged or used. All returned items must be in the original condition with the original packaging and must be returned within 7 days of purchase with an authentic receipt. Shipping charges will not be refunded or credited. Hair Care will not be refunded, exchanged or credited under any circumstance due to hygienic reasons.

We reserve the right to deduct the shipping costs from returned/exchanged items that had originally qualified for free shipping. Deductions will only take place when the adjusted total is below $60.00.

Allergic Reactions

We understand that sometimes certain products do not agree with your skin type. PURBOJAN.COM will refund or credit the individual product that caused the Allergic Reaction. All reactions must be reported within the first 48 hours of use. PURBOJAN.COM reserves the right to request a Doctor’s letter and/or photos of the reaction in order to confirm that it was caused by one of our products.

Please note that all instructions, ingredients, opinions and suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information.

STORE POLICY

Customer Care
PURBOJAN.COM takes every reasonable measure available to protect the security, privacy and integrity of our client’s personal information. Due to the inherent nature of the internet, PURBOJAN.COM cannot guarantee that this information will not be accessed or used improperly by third parties.

Security of Personal Information

Personal information collected by PURBOJAN.COM might include: Name, Email Address, Mailing Address, Phone Number, Birth Date and Financial Information.
This information is collected for the following reasons:
-Ordering, Returning, Purchasing, Exchanging, Shipping, or requesting information on services of products.
-Registering for email updates/promotions/sweepstakes.
-Providing us with complaints/comments/suggestions.
-When shipping products, the individual’s information will be provided to the shipping companies. PURBOJAN.COM only uses reputable shipping companies. These companies require your information in order to ship your order and will not provide your information with additional parties.

Disclosure of Personal Information

Unless given consent by the individual or as required by law, PURBOJAN.COM does not use or disclose personal information for purposes other than those stated above.
PURBOJAN.COM retains personal information only as long as necessary for the fulfillment of those purposes. Due to the nature of our products and services, PURBOJAN.COM will retain certain information regarding individual’s skin types, allergies, purchase history and concerns. This information will be required in order to avoid/prevent reactions to our products and simply repeat transactions.

Payment Security

PURBOJAN.COM uses SQUARE Solutions to process online and in-store transactions.

Sale of Business

PURBOJAN.COM is part of a rapidly expanding beauty and retail company. We have no intention on selling our business. However, in the case that a sale does occur, PURBOJAN.COM reserves the right to transfer all personal information to the 3rd party acquirer.

Cookies

We use a feature on your internet browser called “cookies,” which are files that your internet browser puts on your hard drive. We use “cookies” to help us provide you with a better experience when you visit BeautySense.ca. “Cookies” let us know that you are a prior visitor and it will help us retrieve information that you may have previously provided to us. Your internet browser should allow you to erase “cookies” from your hard drive, block all “cookies” or receive a warning before a “cookie” is stored.

Email

Unless you have indicated that you do not wish to receive email, if you have provided us with your email address and provided us with your consent, from time to time PURBOJAN.COM may send you an email with information and/or special offers that we believe would be of interest to you. If you do not wish to receive emails, you can notify us at any time. Each email will contain a method to unsubscribe.

PURBOJAN.COM is not responsible for any issues that may arise once leaving the PURBOJAN.COM website. The inclusion of a link does not imply our endorsement of that particular company, product or opinions. All third party links/sites will have their own privacy policy.

What we collect

We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of Cookies We Collect section.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@purbojan.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect
The table below lists the cookies we collect and what information they store:
COOKIE Name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Questions or Concerns regarding Privacy and Security
This privacy policy sets out how PURBOJAN.COM uses and protects any information that you give PURBOJAN.COM when you use this website. PURBOJAN.COM is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. PURBOJAN.COM may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.